Summary
Slow internet can have many causes, from Wi-Fi coverage to a specific app being unusually busy. This article walks you through the first checks so you can either resolve the issue yourself or give KTS the detail we need to help.
Who this is for
Anyone working in an office who feels their internet is slower than usual, and office managers supporting a team with speed complaints.
Common causes of slow internet
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Poor Wi-Fi signal or being far from an access point
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Too many devices on one Wi-Fi access point
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A single heavy download, backup, or video call affecting others
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A specific cloud service or website being slow, not the connection itself
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A circuit issue or contention on the broadband line
First checks
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Try the same task on a wired connection if possible. If it is fast on wired and slow on Wi-Fi, the issue is most likely Wi-Fi related.
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Test a different website or service to check whether the problem is one app or general.
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Run a speed test from a wired device close to the router. Note the download, upload, and ping.
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Check whether other people in the office have the same experience at the same time.
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Close apps you are not using, especially video, backup, or large file sync.
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Restart your device if it has been running for several days.
What KTS may need from you
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The exact time the slowdown occurred
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Whether the issue is on Wi-Fi, wired, or both
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Speed test results from a wired device near the router
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Which apps or sites are affected
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Whether other users are also affected
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Your site address or office name
When to contact the service desk
Contact the service desk if slow performance is affecting work, if speed tests from a wired device are well below what you would normally expect, or if the issue is recurring at specific times of day.