Summary
KTS offers residential broadband as a limited availability, invite only service. This article explains what that means, who it is currently available to, and how it differs from our standard business broadband.
Who this is for
Existing KTS residential broadband customers, and households that have been invited to join the service.
What invite only means
Residential broadband at KTS is not offered as a standard public product. It is provided on a selective basis to specific households and locations. If you have not received an invitation from KTS, residential broadband is not something you can sign up for directly.
This approach lets us maintain a consistent experience, provide direct support, and keep the service suitable for the locations and customers we work with.
What residential customers can expect
If you are a residential customer, you can expect:
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A KTS supplied router or equivalent home hardware
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Support through the KTS service desk during published hours
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A clearly scoped service that is separate from our business broadband offering
Support expectations for residential service are not identical to business broadband. If you want guaranteed business-grade response and resilience, business broadband is the right product.
What residential broadband does not include
Residential broadband does not automatically include:
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Business-grade response times
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Bespoke on-site engineering
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Complex network design or dedicated static routing unless specifically arranged
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Voice services unless separately agreed
How to ask about availability
If you believe you should be eligible, speak to your KTS contact or email the service desk with your postcode and the reason you are enquiring. We will confirm whether the service is available in your area.
When to contact the service desk
Contact the service desk if your residential broadband connection is not working, if you have received a letter or invitation and want to proceed, or if you have any billing or account query related to your home service.