Summary
KTS AI is a business-grade private AI assistant, but how you use it matters. This article gives you a short, practical set of rules to follow so you can get value quickly without taking on unnecessary risk.
Who this is for
Any staff member with access to KTS AI, and any manager responsible for how it is used in their team.
Basic rules
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Treat AI output as a draft, not a final answer
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Never paste in passwords, secret keys, or one-time codes
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Be careful with personal data - only share what you genuinely need to
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Do not upload documents you are not authorised to share
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Check any numbers, names, dates, or legal claims against the source
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If you are using the output in customer communication, read it fully first
Common good uses
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Summarising internal documents you already have access to
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Drafting first versions of emails, reports, and meeting notes
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Rephrasing content for a different audience
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Brainstorming options or ideas
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Explaining technical concepts in simpler language
Common risky uses to avoid
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Asking for regulated advice, such as legal, medical, or financial
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Making decisions based solely on AI output
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Pasting in content that belongs to a customer without their knowledge
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Sharing content covered by strict confidentiality agreements
What to do if you are unsure
If you are unsure whether a particular use is appropriate, stop and check with your manager or data protection lead before continuing. It is always better to ask early than to undo a decision later.
When to contact the service desk
Contact the service desk if you think something has gone wrong - for example if sensitive data was uploaded by mistake, or if you need to discuss acceptable use for your team.