Summary
KTS AI is a private AI assistant interface available through the KTS IaaS portal. It is built on the open source Open WebUI project and branded for KTS. This article walks through the basics of starting a conversation, managing chats, and getting useful results.
Who this is for
New and occasional users of KTS AI who want a practical starting point.
Starting a new chat
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Sign into the IaaS portal.
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Open KTS AI from the portal landing page.
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Click the option to start a new chat.
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Type your question or request in clear, everyday language.
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Press enter or click send.
Getting good results
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Be specific about what you want - for example, instead of "improve this", say "rewrite this email in a more formal tone".
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Give the assistant context. Paste in any text or background information it needs.
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Ask follow up questions in the same chat to refine the answer.
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If you change topic completely, start a new chat rather than continuing the old one.
Managing your chats
KTS AI will usually keep a list of your recent chats on the left hand side. You can rename, revisit, or delete chats. Treat these chats like any other work document - only include information you are comfortable having stored inside KTS AI for your organisation.
What to avoid
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Do not paste in passwords, full customer records, or anything covered by a strict confidentiality agreement
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Do not treat the output as final work - always review it before acting on it
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Do not use it to make decisions that need regulated advice, for example legal or medical decisions
What KTS may need from you
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The exact issue or error message if KTS AI is not working
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Whether you can sign into the IaaS portal
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Whether the problem is with one chat or all chats
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The browser and device you are using
When to contact the service desk
Contact the service desk if KTS AI will not load, if chats are failing to send, if you need an additional user added, or if you want to discuss rolling out KTS AI to more of your team.-