Summary
This article explains how to sign into the KTS IaaS portal, what to expect the first time you log in, and what to do if sign in fails.
Who this is for
Any user who has been provisioned access to the KTS IaaS portal by KTS or their internal IT contact.
Signing in
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Open the IaaS portal using the URL provided by KTS during onboarding.
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Enter the email address associated with your IaaS account.
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Follow any prompts from single sign on, including multi-factor authentication where enabled.
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Once signed in, you will see links to KTS AI and Metabase on the portal landing page.
First time sign in
On your first sign in, you may be asked to:
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Confirm your profile details
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Accept any acceptable use terms
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Complete multi-factor authentication setup
After the first sign in, subsequent visits are usually quicker.
If you cannot sign in
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Double check you are using the full email address associated with your IaaS access.
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Confirm your internet connection is working.
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If multi-factor authentication is failing, make sure your authenticator app is available and the time on your phone is correct.
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Try an incognito or private browser window to rule out extensions or saved session data.
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If you recently changed your password, allow a few minutes for the change to take effect.
What KTS may need from you
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Your email address
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The exact error message shown
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The browser you are using
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Whether other users at your organisation have the same issue
When to contact the service desk
Contact the service desk if you cannot sign into the IaaS portal after the checks above, if multi-factor authentication is not prompting, or if you need access provisioning for a new user.