Summary
KTS Intelligence as a Service, or IaaS, is our combined offering for private AI and business intelligence. It brings two capabilities together under a single portal so your team can get answers from your data and from an AI assistant in one place.
Who this is for
Any customer who uses, or is considering, the KTS IaaS portal, and anyone who wants to understand what is included.
What IaaS includes
IaaS is made up of three main parts:
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The IaaS portal — a single entry point to reach your tools
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KTS AI — a private AI assistant interface, built on the open source Open WebUI project and branded for KTS
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Business intelligence — dashboards and reporting delivered through open source Metabase
You sign into the IaaS portal and from there you can move between KTS AI and your Metabase dashboards without signing in again.
What KTS AI is for
KTS AI is where you and your colleagues have private conversations with an AI assistant. It is built for business use, not public consumer chat, and supports tasks like summarising documents, drafting emails, asking questions about information you share in a chat, and exploring ideas in a controlled environment.
What Metabase is for
Metabase is where you view and explore your business data. This includes dashboards for KPIs, ad hoc questions you can ask of your data, and scheduled reports. Metabase is open source, which means the interface is well documented and straightforward to learn.
What IaaS is not
IaaS is not a replacement for your source systems. It reads from them to give you insight, but the data itself continues to live in the systems it comes from, such as your finance tool, CRM, or helpdesk.
When to contact the service desk
Contact the service desk if you need access to the IaaS portal, if a dashboard or AI feature is not working as expected, or if you want to start a conversation about a new dashboard, report, or automation.